For reasons of hygiene, personal products, vibrators and creams cannot be returned once opened unless the product/s is/are faulty, unfit for purpose, not as described or of an unsatisfactory quality.

All Goods returned MUST BE unused (we adhere to strict health and hygiene conditions).

Goods must be in their original condition & packaging.

Goods must be received back at our office within 7 days from the day you receive your order.

Lingerie and items of clothing are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

How to Return an Item

If you do not follow the procedure below, your return may be sent back:

Please Email us first at returns@blackbox-e.com with:

1. Your name and order number.

2. Your e-mail address.

3. Details of product being returned.

4. Description of the fault or error.

5. Product Code.

6. Has the item been used?

We will then email you a return code which must be clearly marked on the parcel you return.